Privacy Policy

Last updated: April 2025

1. Who We Are

Dumfries Dietitian is a sole-trader dietitian practice based in Dumfries, Scotland. For the purposes of UK data protection law, the data controller is the practitioner operating under the name Dumfries Dietitian.

If you have any questions about this policy or how we handle your data, please contact us at: hello@dumfriesdietitian.co.uk

2. What Data We Collect

We only collect personal data that you voluntarily provide to us through the contact form on this website. This may include:

  • Your name
  • Your email address
  • Your phone number (optional)
  • The content of your message
  • The topic of your enquiry

We do not collect any special category data (such as health information) through the contact form. Please do not include sensitive health details in your initial message.

3. How We Use Your Data

We use the information you provide solely to:

  • Respond to your enquiry
  • Arrange an initial consultation if requested

The legal basis for processing your data is legitimate interests (responding to a contact request you have initiated) under Article 6(1)(f) of the UK GDPR.

4. How We Share Your Data

Your data is transmitted via Web3Forms (web3forms.com), a third-party form handling service, which delivers your message to our email inbox. Web3Forms processes data in accordance with their own privacy policy, available at web3forms.com/privacy.

We do not sell, rent, or share your personal data with any other third parties.

5. How Long We Keep Your Data

We retain correspondence relating to enquiries for up to 12 months. If you become a client, data relating to your care is retained in accordance with professional guidance from the British Dietetic Association (BDA) and applicable health records legislation.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate data
  • Erase your data (where no legal obligation requires us to retain it)
  • Restrict processing of your data
  • Object to processing based on legitimate interests
  • Portability — receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at hello@dumfriesdietitian.co.uk. We will respond within one month.

7. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO): ico.org.uk  |  0303 123 1113.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.